Last updated: January 28, 2025
Introduction
Voltadiste ("we," "us," or "our") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, enroll in our courses, or interact with our services.
This policy complies with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and applies to all personal information we collect about you.
Information We Collect
Personal Information
We may collect the following types of personal information:
- Contact Information: Name, email address, phone number, postal address
- Enrollment Information: Course preferences, learning goals, experience level
- Payment Information: Billing details, payment method information (processed securely through third-party providers)
- Communication Records: Correspondence with our team, consultation notes, feedback
- Course Performance: Assessment results, progress tracking, completion certificates
Technical Information
When you visit our website, we automatically collect:
- IP address and browser information
- Device type and operating system
- Pages visited and time spent on our site
- Referring websites and search terms
- Cookies and similar tracking technologies
How We Use Your Information
We use your personal information for the following purposes:
Course Delivery
- Provide public speaking training and educational services
- Track your progress and provide personalized feedback
- Issue certificates and maintain training records
- Communicate course schedules, updates, and materials
Customer Service
- Respond to inquiries and provide support
- Process enrollments and manage bookings
- Handle billing and payment processing
- Resolve complaints and technical issues
Business Operations
- Improve our services and develop new offerings
- Conduct market research and analysis
- Maintain business records and compliance
- Protect against fraud and unauthorized access
Marketing Communications
- Send newsletters and course updates (with consent)
- Inform you about new courses and special offers
- Share relevant educational content and tips
- Invite participation in surveys and feedback
Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist with:
- Payment processing and billing
- Email marketing and communications
- Website hosting and technical support
- Analytics and performance monitoring
These providers are contractually bound to protect your information and use it only for specified purposes.
Legal Requirements
We may disclose your information if required by law or in good faith belief that such action is necessary to:
- Comply with legal obligations or court orders
- Protect our rights, property, or safety
- Investigate potential violations of our terms
- Respond to emergency situations
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and analyze website usage. Our cookie usage includes:
Essential Cookies
Required for basic website functionality, including navigation, form submission, and security features.
Analytics Cookies
Help us understand how visitors interact with our website to improve user experience and content.
Marketing Cookies
Used to deliver relevant advertisements and track campaign effectiveness (with your consent).
You can manage your cookie preferences through our cookie consent tool or your browser settings. Note that disabling certain cookies may limit website functionality.
Your Rights and Choices
Under Australian privacy law, you have the following rights regarding your personal information:
Access
Request access to the personal information we hold about you
Correction
Request correction of inaccurate or incomplete information
Deletion
Request deletion of your personal information (subject to legal requirements)
Opt-out
Unsubscribe from marketing communications at any time
Portability
Request a copy of your information in a portable format
Complaint
Lodge a complaint about our handling of your information
To exercise these rights, please contact us using the details provided below. We will respond to your request within 30 days.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:
- Encryption: Data transmitted over the internet is encrypted using SSL/TLS protocols
- Access Controls: Limited access to personal information on a need-to-know basis
- Regular Security Audits: Ongoing assessment of our security practices and systems
- Staff Training: Regular privacy and security training for all personnel
- Secure Storage: Personal information stored in secure, access-controlled environments
While we take reasonable steps to protect your information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security but are committed to using industry best practices.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Our retention periods include:
Course Records: 7 years after course completion (for certification purposes)
Financial Records: 7 years (Australian taxation requirements)
Marketing Data: Until consent is withdrawn or 3 years of inactivity
Website Analytics: 26 months maximum
When information is no longer needed, we securely delete or anonymize it in accordance with our data destruction procedures.
Children's Privacy
Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18 without parental consent. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.
Parents or guardians who believe their child has provided personal information to us should contact us immediately.
International Data Transfers
Your personal information may be processed and stored outside Australia, including in countries that may not have equivalent privacy protections. When we transfer information internationally, we ensure appropriate safeguards are in place, including:
- Contractual protections with service providers
- Compliance with recognized international frameworks
- Regular monitoring of data protection practices
- Implementation of technical and organizational measures
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make significant changes, we will:
- Post the updated policy on our website
- Update the "Last modified" date
- Notify you via email if you have an account with us
- Provide prominent notice on our website for material changes
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Information
If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us:
We will respond to your inquiry within 30 days. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.